Trying to Develop Your Team? Coach to the Person, Train to the Individual.

For years leaders, training departments, and human resources have been looking for the silver bullet - a list of behaviors and best practices that can serve as the model of what good looks like and therefore be extrapolated to the masses to…

Happiness Doesn’t Just Improve Your Mood; it Improves Your Bottom Line

At one time or another, most of us have experienced what it’s like to work in an negative environment – to be around others who lack optimism, consideration, and sometimes even courtesy. Regardless of how long you’ve been exposed to it,…

Driving Sales Takes More Than Just Knowledge

For more than 20 years I have watched organizations of all sizes try and fail to improve sales performance through a formulaic approach to training their reps. Typical solutions include eLearning, face-to-face classes and adding new tools or…

The Science of Performance

We all have a natural instinct to be on guard. From the evolution of the human species our flight or fight mechanisms distract us from being ready and willing to receive information in a logical, objective manner. In neuroscience this is referred…